Wednesday, June 29, 2011

upload journals using WEBADI:he connection to the server is unavailable, Please contact your support representative

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On 11.5.10.2 When attempting to use WebAdi to upload Journals,
the following error occurs:

ERROR
-----------------------
"The connection to the server is unavailable, Please contact your support representative"

CAUSE JUSTIFICATION
====================
When users are trying to upload journals using WEBADI, they get the following error same as mentioned in the above bug
The connection to the server is unavailable - Please contact your support representative.
The strange thing in this case that the bne.log file is not showing any errors which is the same thing reported in the above bug.

Due to this issue, Unable to upload the data for one month

Solution:

1.Follow up the instructions for applying patch 5711361 in a Test instance first.

This patch inluded in
Applications Technology 11i.ATG_PF.H.delta.6 (patch 5903765)
Applications Technology 11i.ATG_PF.H.delta.5 (patch 5473858)

2.Assign responsibility Desktop Integration Responsibility for users work on WebADi
You can refer to note 287080.1


3.Retest your issue

4.Migrate solution as appropriate
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