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Problem: Siebel 8.0.0.8 with Windows 7 supportability
Symptoms:
If we upgrade all PCs to windows 7, could we still use Siebel tools & Siebel client by launching Siebel tools & client with compatibility mode of Windows XP(from Windows 7 Operating System).
Solution:
FIRSTLY, regarding the workaround of using the windows XP and the compatibility mode for Windows 7 is not a listed nor documented nor certified by Siebel. So to confirm to you that Siebel do not support such compatibility mode i.e. with compatibility mode of Windows XP (from Windows 7 Operating System) using Siebel 8.0.0.8 version. Further, please note that there is no deviation or any workaround available for such supported platform deployment.
SECONDLY, as you are already aware of the exact support information, once again I would like to suggest you to please find and refer to the latest SRSP Guide (Siebel System Requirements and Supported Platforms Version 8.0, Rev. Q), posted on My Oracle Support site (MOS). I believe this SRSP guide would answer all your requested information.
According to the above latest SRSP Guide, the following information is documented and/or listed:
******************************************
SRSP Guide ((SRSP Guide = Siebel System Requirements and Supported Platforms Version 8.0, Rev. Q) >> Client Environment Requirements >> Requirements for Employee Applications (PAGE 30)
1. Using add-in toolbars with these browsers is not supported, as some add-in toolbars have been found to cause character corruption and other serious problems.
2. Note that Microsoft Internet Explorer 7.0 is supported as of the 8.0.0.2 Fix Pack.
3. Note that Microsoft Internet Explorer 8.0 is supported as of the 8.0.0.8 Fix Pack.
4. Note that Microsoft Vista is supported as of the 8.0.0.3 Fix Pack.
5.| Note that Microsoft Windows 7 is supported as of the 8.0.0.9 Fix Pack.
******************************************
Particularly the Point # 5 confirms about the Siebel Support for Windows 7 for Siebel Release 8.0.x Version.
In summary, please note that you should adhere to all of the supported version and information as documented under the SRSP GUIDE (Siebel System Requirements and Supported Platforms Version). Any deviation to this guide is not a supported platform.
Further, please note that there is no deviation or any workaround available for such supported platform deployment.
So please ensure that any Siebel Client Installations you intend to use with Windows 7 should be upgraded to Siebel release 8.0.0.9 fix pack as documented under the SRSP Guide.
Siebel Versions and builds must be the same level in a Siebel environment to be supported. If your client is not at the same level and encounter any Siebel specific issues, we will ask you to reproduce the same behavior against Siebel supported environment to offer any workaround or fix. In other words, if we believe that a behavior could be linked to the fact that build numbers are different (not windows 7 supported Siebel release version). Then we will ask you to reproduce it on a certified platform.
Finally, additional information and/or future reference links information – Just in case if you are not aware of this then – Where to find the SRSP Guides?: They are posted on My Oracle Support site and the links for the same are as follows:
(i) Here is the direct link for the SRSP Guide (Lists all the Siebel Release versions, 6.0, 7.0, 8.0, 8.1 etc..)
LINK = http://download.oracle.com/docs/cd/E11886_01/srsphomepage.html
(ii) Next, here is the direct link for downloading the Siebel Release 7.8.2.x Version SRSP Guide:
http://download.oracle.com/docs/cd/E11886_01/V8/CORE/core_8_0.html
http://download.oracle.com/docs/cd/E11886_01/V8/CORE/SRSP_80/SRSP_80TOC.html
http://download.oracle.com/docs/cd/E11886_01/V8/CORE/SRSP_80/SRSP_80.pdf
(iii) Then, here is the important posting which has all the useful links about the Siebel Documentations, SRSP Guides etc..
POSTING = 941755.1 - Where to find the Siebel CRM documentation
For your convenience, I have also attached a copy of the latest SRSP (SRSP80.pdf) to this service request for your quick reference.
Further, I have also linked the above posting (941755.1) to this SR for your future reference purpose.
I believe the above information answers your question, however if you have any further questions please do not hesitate to ask.
Lastly, please let me know if you require further assistance with this or if I can close this service request.
References:
http://download.oracle.com/docs/cd/E11886_01/srsphomepage.html
http://download.oracle.com/docs/cd/E11886_01/V8/CORE/core_8_0.html
http://download.oracle.com/docs/cd/E11886_01/V8/CORE/SRSP_80/SRSP_80TOC.html
http://download.oracle.com/docs/cd/E11886_01/V8/CORE/SRSP_80/SRSP_80.pdf
Symptoms:
If we upgrade all PCs to windows 7, could we still use Siebel tools & Siebel client by launching Siebel tools & client with compatibility mode of Windows XP(from Windows 7 Operating System).
Solution:
FIRSTLY, regarding the workaround of using the windows XP and the compatibility mode for Windows 7 is not a listed nor documented nor certified by Siebel. So to confirm to you that Siebel do not support such compatibility mode i.e. with compatibility mode of Windows XP (from Windows 7 Operating System) using Siebel 8.0.0.8 version. Further, please note that there is no deviation or any workaround available for such supported platform deployment.
SECONDLY, as you are already aware of the exact support information, once again I would like to suggest you to please find and refer to the latest SRSP Guide (Siebel System Requirements and Supported Platforms Version 8.0, Rev. Q), posted on My Oracle Support site (MOS). I believe this SRSP guide would answer all your requested information.
According to the above latest SRSP Guide, the following information is documented and/or listed:
******************************************
SRSP Guide ((SRSP Guide = Siebel System Requirements and Supported Platforms Version 8.0, Rev. Q) >> Client Environment Requirements >> Requirements for Employee Applications (PAGE 30)
1. Using add-in toolbars with these browsers is not supported, as some add-in toolbars have been found to cause character corruption and other serious problems.
2. Note that Microsoft Internet Explorer 7.0 is supported as of the 8.0.0.2 Fix Pack.
3. Note that Microsoft Internet Explorer 8.0 is supported as of the 8.0.0.8 Fix Pack.
4. Note that Microsoft Vista is supported as of the 8.0.0.3 Fix Pack.
5.| Note that Microsoft Windows 7 is supported as of the 8.0.0.9 Fix Pack.
******************************************
Particularly the Point # 5 confirms about the Siebel Support for Windows 7 for Siebel Release 8.0.x Version.
In summary, please note that you should adhere to all of the supported version and information as documented under the SRSP GUIDE (Siebel System Requirements and Supported Platforms Version). Any deviation to this guide is not a supported platform.
Further, please note that there is no deviation or any workaround available for such supported platform deployment.
So please ensure that any Siebel Client Installations you intend to use with Windows 7 should be upgraded to Siebel release 8.0.0.9 fix pack as documented under the SRSP Guide.
Siebel Versions and builds must be the same level in a Siebel environment to be supported. If your client is not at the same level and encounter any Siebel specific issues, we will ask you to reproduce the same behavior against Siebel supported environment to offer any workaround or fix. In other words, if we believe that a behavior could be linked to the fact that build numbers are different (not windows 7 supported Siebel release version). Then we will ask you to reproduce it on a certified platform.
Finally, additional information and/or future reference links information – Just in case if you are not aware of this then – Where to find the SRSP Guides?: They are posted on My Oracle Support site and the links for the same are as follows:
(i) Here is the direct link for the SRSP Guide (Lists all the Siebel Release versions, 6.0, 7.0, 8.0, 8.1 etc..)
LINK = http://download.oracle.com/docs/cd/E11886_01/srsphomepage.html
(ii) Next, here is the direct link for downloading the Siebel Release 7.8.2.x Version SRSP Guide:
http://download.oracle.com/docs/cd/E11886_01/V8/CORE/core_8_0.html
http://download.oracle.com/docs/cd/E11886_01/V8/CORE/SRSP_80/SRSP_80TOC.html
http://download.oracle.com/docs/cd/E11886_01/V8/CORE/SRSP_80/SRSP_80.pdf
(iii) Then, here is the important posting which has all the useful links about the Siebel Documentations, SRSP Guides etc..
POSTING = 941755.1 - Where to find the Siebel CRM documentation
For your convenience, I have also attached a copy of the latest SRSP (SRSP80.pdf) to this service request for your quick reference.
Further, I have also linked the above posting (941755.1) to this SR for your future reference purpose.
I believe the above information answers your question, however if you have any further questions please do not hesitate to ask.
Lastly, please let me know if you require further assistance with this or if I can close this service request.
References:
http://download.oracle.com/docs/cd/E11886_01/srsphomepage.html
http://download.oracle.com/docs/cd/E11886_01/V8/CORE/core_8_0.html
http://download.oracle.com/docs/cd/E11886_01/V8/CORE/SRSP_80/SRSP_80TOC.html
http://download.oracle.com/docs/cd/E11886_01/V8/CORE/SRSP_80/SRSP_80.pdf
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