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Problem: Error: ORA-20002: 3108: Root process could not be determined for item ..
On 11.5.10.2 in Production:
When attempting to change the status of a task in Service Request form,
the following error occurs:
ERROR
-----------------------
Failed to Call CompleteActivity to proceed the task workflow. Error: ORA-20002: 3108: Root process could not be determinted for item 'XXBPA/497010'. There may be a problem with the item type selector function, or you may be required to supply a starting process name.
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Query for SR with tasks
2. Go to Tasks tab
3. Change task status > save
Above error will occur
When attempting to change the status of a task in Service Request form,
the following error occurs:
ERROR
-----------------------
Failed to Call CompleteActivity to proceed the task workflow. Error: ORA-20002: 3108: Root process could not be determinted for item 'XXBPA/497010'. There may be a problem with the item type selector function, or you may be required to supply a starting process name.
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Query for SR with tasks
2. Go to Tasks tab
3. Change task status > save
Above error will occur
Solution:
Work Around:
The issue could be in Workflow Business Event Subscription.
Create and start process was not working. For a particular itemkey , run the create and start process manually
Then all the processes have started working
Create and start process was not working. For a particular itemkey , run the create and start process manually
Then all the processes have started working
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