1-1 FS isnt sending requests. They stay in submitted status

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Problem: 1-1 FS isnt sending requests. They stay in submitted status






Symptoms:
Go to Marketing Responsibility--> Create Campaign Schedule--> Create Cover letter-->Attach Target list for this campaign schedule-->Click on Request Submit-->Go to Administration-->Check the status, it shows "SUBMITTED"


Solution:



There are only two reasons a 1-1 Fulfillment Request will stay in status 'Submitted':

1. The Agent who auctioned the request is not a member of a group assigned to a 1-1 Fulfillment Server.

2. The 1-1 Fulfillment Server start-up script jtffmctl.sh is not running.

Can you check that you have started the One to One Fulfillment Script jtffmctl.sh. Try the commmands

stop jtffmctl.sh

wait

kill any lingering processes

ps -ef | grep -i Fulfillment

Kill the processes returned from the command above

Check again to make sure no old processes linger

Start one to one fulfillment server

start jtffmctl.sh

wait

retest
Need to start the 1-1 server script start jtffmctl.sh

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