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Problem: When cancelling Payment Request invoice in AP the
system doesn't un apply refund application in Refund receipt automatically in
AR
Symptoms:
Receivables Responsibility > Receipts
>Receipts :
1-Enter receipt header information.
2-Press apply & select Refund.
3-Press Refund Attributes to select payment method.
4-Save your work & select invoice number from refund status button.
5-Switch to Payables Responsibility >Invoices >Invoices.
6-Inquire for the Payment request invoice & try to cancell it.
7-The invoice status changed to cancelled.
8-Switch to Receivable responsiblity >Receipts >Receipts.
9-Inquire for the Refund receipt , still the application form show the Refund application.
1-Enter receipt header information.
2-Press apply & select Refund.
3-Press Refund Attributes to select payment method.
4-Save your work & select invoice number from refund status button.
5-Switch to Payables Responsibility >Invoices >Invoices.
6-Inquire for the Payment request invoice & try to cancell it.
7-The invoice status changed to cancelled.
8-Switch to Receivable responsiblity >Receipts >Receipts.
9-Inquire for the Refund receipt , still the application form show the Refund application.
Solution:
Patch 7370958:R12.AP according to note
761993.1
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