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Problem: "Unable to download file (SBL-UIJ-00429)" in Sieble
Symptoms:
While downloading large Attachments (approx. 5MB or more) in Siebel, we are getting an error saying "Unable to download file (SBL-UIJ-00429)"
The issue can be reproduced with the following steps:
1) In the Siebel Client go to any attachment applet e.g. Account Attachment Applet
2) Find a record with file size > 5MB
3) Press the link to download the file form the Siebel File System.
1) In the Siebel Client go to any attachment applet e.g. Account Attachment Applet
2) Find a record with file size > 5MB
3) Press the link to download the file form the Siebel File System.
Log files:
Solution:
The DoCompression parameter has been known to cause issues when other compression or encryption routines are in use. These problems occure with the HP-UX Apache-based Web Server.
Because Siebel HTTP Compression requires HTTP 1.1, the recommended workaround is to force a downgrade of HTTP 1.1 to 1.0 for all Internet Explorer 5 browsers. This is achieved by explicitly specifying MSIE 5 in the SetEnvIf directive in httpd.confg/ssl.conf
Because Siebel HTTP Compression requires HTTP 1.1, the recommended workaround is to force a downgrade of HTTP 1.1 to 1.0 for all Internet Explorer 5 browsers. This is achieved by explicitly specifying MSIE 5 in the SetEnvIf directive in httpd.confg/ssl.conf
Solution 1:
1. Open the eapps.cfg file using a text editor.
2. Locate the DoCompression parameter under the [Defaults] section.
3. Change it to FALSE.
4. Confirm that there are no overrides set on the specific virtual directory (for example /sales_enu).
5. Save the file.
6. If applicable open eapps_sia.cfg and check for any overrides on the specific virtual directory (for example /fins_enu).
7. Save the file.
8. Repeat steps 1 - 7 on any other Siebel Web Servers you have.
9. Stop and restart the web servers.
10. Re-test the behavior.
- OR -
Solution 2:
1. Open the ssl.conf file on your web server.
2. Comment out or remove the following:
#SetEnvIf User-Agent "MSIE" \
# nokeepalive ssl-unclean-shutdown \
# downgrade-1.0 force-response-1.0
3. Save the ssl.conf file.
4. Stop and restart the web server service.
1. Open the eapps.cfg file using a text editor.
2. Locate the DoCompression parameter under the [Defaults] section.
3. Change it to FALSE.
4. Confirm that there are no overrides set on the specific virtual directory (for example /sales_enu).
5. Save the file.
6. If applicable open eapps_sia.cfg and check for any overrides on the specific virtual directory (for example /fins_enu).
7. Save the file.
8. Repeat steps 1 - 7 on any other Siebel Web Servers you have.
9. Stop and restart the web servers.
10. Re-test the behavior.
- OR -
Solution 2:
1. Open the ssl.conf file on your web server.
2. Comment out or remove the following:
#SetEnvIf User-Agent "MSIE" \
# nokeepalive ssl-unclean-shutdown \
# downgrade-1.0 force-response-1.0
3. Save the ssl.conf file.
4. Stop and restart the web server service.
REFERENCES
----------------
Blank browser page after turning on SSL / HTTPS (Doc ID 785004.1)
Siebel Application cannot be accessed using HTTPS with a HP-UX 11.11 (11i) Apache-Based Web Server (Doc ID 477346.1)
References:
How Can Tracing Be Increased for the Siebel Object Manager? (Doc ID 477897.1)
Blank browser page after turning on SSL / HTTPS (Doc ID 785004.1)
Siebel Application cannot be accessed using HTTPS with a HP-UX 11.11 (11i) Apache-Based Web Server (Doc ID 477346.1)
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