Incorrect Error Message while trying to attach a File by typing in the file name

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Problem:
Incorrect Error Message while trying to attach a File by typing in the file name

Symptoms:
Customer has upgraded from 7.0 to 8.0. In Siebel 8.0, while trying to attach files, if the user types in the File Name, instead of selecting the file from “Add Attachments” dialog box, the following error message is displayed:

“Siebel Error Message SBL-DBC-00111: An error has occurred writing to a record. Please continue or ask your systems administrator to check your application configuration if the problem persists.”

Whereas in Siebel 7.0, if the same action is done, the following error message is displayed:

“Siebel Error Message SBL-UIF-00359: Please use the file selection menu to select a file.”


Solution:



The reported behavior by the customer seems to be a new product defect in Siebel 8.0. The same behavior was reproducible Standard 8.0. with the following steps:

1. In "Service Request Attachment List Applet", creat a new record from Applet Menu.

2. Type in some characters for the "Attachment Name" column and try to save it.

3. It will the same error (SBL-DBC-00111) that the customer has mentioned.

Then, on testing in Standard 7.8, following the same steps as above, got a different error message like below, which is much more readable format for end-users:

"Siebel Error Message SBL-UIF-00359: Please use the file selection menu to select a file."

Hence the behavior reported by the customer should be a product defect in 8.0.
Solution

A new bug #- 12-1PG85NN has been logged to address this behavior. Please note that bugs will be considered and prioritized only for future releases.

As a workaround, you may consider writing a script in PreWriteRecord of the Attachment BC to generate an error message as required. For example:
function BusComp_PreWriteRecord ()
{
if (this.GetFieldValue("ActivityFileDeferFlg")== "")
{
TheApplication().RaiseErrorText("Please use the file selection menu to select a file.");
return (CancelOperation)
}
return (ContinueOperation);
}

References:

Incorrect Error Message while trying to attach a File by typing in the file name [ID 730567.1]

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