In 11i instance, email for SSHR notification is not received.

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Problem: In 11i instance, email for SSHR notification is not received.

WF Mailer is not delivering the emails, we have raised SSHR (Leave of Absence Request) , notification is not getting picked for emails






Symptoms:
From the Mailer log file, Mailer is actually delivering some emails, however some are not delivered because something is wrong with either the recipient role or the status of the notification.
Notif Preference of recipient user is set to QUERY.

Set notification preference of recipient user to MAILHTML or similar, Then Mailer will post the email.

Solution:




Notification was intended to be sent to user U1.
However, this user has set his notification preference to QUERY, means "Do not send me email".
That is why user did not receive any email for this SSHR notification.

To solve the issue, proceed with steps below:

- Login as U1
- Click on Preferences link in upper right corner
- Change the "Email Style" property from "Do not send me email" to a value which allows to receive notification by email, for instance "HTML Mail", then Apply
- Verify the issue by generating a fresh SSHR notification intended to be sent to U1, he should receive the email now.

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