Tuesday, October 4, 2011

Error message page: Click of back button display IE error in Sieble

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Problem: Error message page: Click of back button display IE error in Sieble

When using SSL for eService Application integrated with Client portal using HTML code, receive following error:

Page Expired

Symptoms:
When Back button is clicked under error message displayed page which was due to field validation, system is not navigating to previous page. Rather it is displaying "Webpage cannot be displayed..."

This error is related to the abnormal behaviour of BACK button in the Siebel eSales application.When we are clicking on the BACK button on the "AV Order Tracking(SAP) List Applet" it is throwing the error message "Page Expired".

After consultation with Microsoft it appears this is expected behavior when you have enabled the IE option "Do not save encrypted pages to disk" is checked.

Microsoft Security Bulletin MS04-004(Patch Q832894) update replaces the one that is provided in Microsoft Security Bulletin MS03-048 (Patch Q824145) which is itself a cumulative update and which in turn replaced another cumulative update Microsoft Security Bulletin MS03-040 (Patch Q828750).

Logfile:

SSL_log_Fiddler.txt

HTTP/1.0 200 OK Date: Mon, 03 Jan 2011 10:35:27 GMT Server: DubaiWorld-UAT Set-Cookie: Dubaitrade_test=r3289357623; path=/ Content-Length: 1180 Set-Cookie: JSESSIONID=78f7ef832f5388a548ca1a3c8f6734fe2cf787dcac8ee3509fbd1be4565f1ca0.e38Lbx4Nc30NbO0MaNmPb3mPbNb0; path=/portal Content-Type: text/html;charset=windows-1252 Connection: close The current browser and version is not supported by the application. The recommended browser to use this application is Internet Explorer (Version 6.0 and above).

Solution:



Message 1
For the benefit of other readers;

When using the browser back button in Siebel eSales, the following Internet Explorer message was displayed:

“Warning: Page has Expired The page you requested was created using information you submitted in a form. This page is no longer available. As a security precaution, Internet Explorer does not automatically resubmit your information for you.

To resubmit your information and view this Web page, click the Refresh button.”

This occurred if the application was accessed using HTTPS/SSL (with SecureBrowse=TRUE in esales.cfg) and the “Do not save encrypted pages to disk” advanced Internet Explorer setting was enabled.

Change Request 12-JWY5JZ has been logged for a Product Defect. The workaround is open Internet Explorer > Tools > Internet Options > Advanced Tab, then uncheck the “Do not save encrypted pages to disk” and restart the browser.

References:

Article ID 546231.1


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