Tuesday, July 5, 2011

Users cannot enter invoices and process any transaction

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Problem:    users cannot enter invoices and process any transaction

When we try to enter invoice,Able to select supplier and Site, Then when we press Tab cursor dosn't move ahead..
Liability account should default from Supplier master not appear in Liability account tab,Can not move further ahead.
Funny part is no error msg getting.


Symptoms:

The issue can be reproduced at will with the following steps:
1. When we try to enter invoice
2. Able to select supplier and Site
3. Then when we press Tab cursor dosn't move ahead..
4. Liability account should default from Supplier master not appear in Liability account tab
5. Can not move further ahead.
6. Funny part is no error msg getting.

Log files:


Solution:

Issue might be due to uncompelled packages.
However , if it is not,
Apply Patch 8579071 and Confirm the following file versions:
forms/US/APXINWKB.fmb 115.1057
You can use the commands like the following:
strings -a $XX_TOP/filename |grep '$Header'

References:

    

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