Friday, January 27, 2012

Problem: R12: Reconciling Receipts Results In Cleared Record IN AR_CASH_RECEIPT_HISTORY_ALL Being Created In Wrong Org, Unable to search Receipts in

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Problem:     R12: Reconciling Receipts Results In Cleared Record IN AR_CASH_RECEIPT_HISTORY_ALL Being Created In Wrong Org, Unable to search Receipts in


Symptoms:
Unable to search  receipts in Receipts Summary screen using the  "Find" option. 
Find that when a cleared record is generated when reconciling a receipt in Cash Management it is generating the cleared record with the incorrect ORG_ID 

EXPECTED BEHAVIOR 

Expect the cleared record to be generated in the same org_id as the receipt record 
CASH_RECEIPT_ID STATUS          ORG_ID 
---------------             -------------- ---------- 
85024                         CLEARED       7327 
85024                         REMITTED      7327 
86054                         CLEARED         202 
86054                         REMITTED        204



Changes:
Upgrade to R12


Cause

When clicking SAVE button from CE screen AR API 'ARP_CASHBOOK.clear' is called..CE Passes correct cash_receipt_id but does not set the correct org_id parameter.
This is explained in the following bug: 
Bug:<7443802> - ORG_ID IS DIFFERENT IN CR AND CRH FOR SAME RECEIPT, WHEN
 
CLEARED VIA CM
 


Solution:

Apply patch 7443802 which delivers fixed file ARRECBKB.pls in version 120.16.12000000.7
Workaround: 
Click the reconcile button and not the SAVE icon on the tool bar

If you require a datafix please log a new service request referencing this note.

References:
R12: Reconciling Receipts Results In Cleared Record IN AR_CASH_RECEIPT_HISTORY_ALL Being Created In Wrong Org, Unable to search Receipts in [ID 801361.1]


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